VeraBank

General Questions 13

• Can I nickname my accounts in Online Banking?
• How do I know if my system is compatible with Online Banking?
• I'm receiving an error message, what should I do?
• One or more of my accounts are not showing in Online Banking, how do I fix this?
• Can I place a stop pay through Online Banking/Mobile Apps?

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Alerts & Notifications 5

• What is the frequency of VeraBank account alerts?
• Can I have more than one cellphone activated for text banking?
• What type of alerts are available?
• How to I setup VeraBank alerts and notifications?
• How do I edit or remove an alert?

Bill Pay 14

• How do I sign-up for Bill Pay?
• What is Bill Pay?
• How do I add or remove an account from Bill Pay?
• Can I cancel a pending bill payment?
• Can I edit a pending bill payment?

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eStatements 9

• How do I know when an eStatement is available?
• How do I sign-up for eStatements?
• I cannot print my eStatements, how do I fix this?
• I cannot view my eStatements, how do I fix this?
• If I sign-up for eStatements can I still receive paper statements?

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Mobile Deposit 8

• How do I use Mobile Deposit?
• I deposited a check with Mobile Deposit, when will the funds be available?
• What are the deposit limits for Mobile Deposit?
• Can I increase my Mobile Deposit limit?
• I am having trouble making a Mobile Deposit, what should I do?

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Mobile Apps 6

• Download the VeraBank Android™ App
• Download the VeraBank Android™ Tablet App
• Download the VeraBank iPad® App
• Download the VeraBank iPhone® App
• Are the VeraBank phone and tablet apps free?

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Money Management (cPFM) 3

• How do I get help with Money Management?
• What is Money Management?
• Can I add external accounts to VeraBank Online Banking?

Move Money 12

• Can I send money to and from accounts at other financial institutions?
• Can I transfer funds to other VeraBank customers?
• What are the limits for External Transfers?
• What time will my transfer process?
• Why am I getting an error while adding a new transfer recipient?

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Security 11

• Can I change my Username and/or password?
• What is SSL?
• What are the minimum requirements for a password?
• I forgot my username, how do I recover it?
• Why am I being asked for a verification code?

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Browsers & Operating Systems 2

• What browsers are supported for VeraBank Online Banking?
• What are the minimum system requirements for VeraBank Online Banking?

Support Services 4

• How can I change my address online?
• How can I change my email online?
• Can I change my phone number online?
• How can I see what email I have on file?

Quicken® & QuickBooks® 6

• Can I export my account transactions?
• Which versions of Quicken® are supported?
• Which versions of QuickBooks® are supported?
• I am having trouble updating Quicken®, what should I do?
• I am having trouble updating QuickBooks®, what should I do?

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Terms & Conditions / Disclosures 2

• VeraBank Privacy Policy
• VeraBank Terms of Use

Card Management 9

• Can I activate a new debit card in the app?
• What can I do with Card Management?
• Can I view my full debit card numbers in Card Management?
• How can I tell which debit card was used for a transaction?
• What alerts are available through Card Management?

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Direct Deposit Switch (ClickSWITCH) 18

• What is ClickSWITCH?
• When can a switch be initiated?
• What items can ClickSWITCH migrate to VeraBank?
• How long does the account switching process take?
• How does ClickSWITCH work?

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CardSwap 12

• How long does it take for my card to be swapped on a merchant site?
• Why am I receiving an error message when adding a new payment method?
• Why do I receive email confirmation that a new payment method is on file for some merchants, but not others?
• Why do some merchants require me to enter a security code?
• What does a yellow (!) next to a merchant mean?

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Pay With Card (Biller Direct) 27

• How do I schedule a payment?
• What if it is taking longer than 24 hours for my bill to sync?
• How do I add a bill?
• I paid my bill directly on the provider site. Should I see that payment in my bill history?
• Can I make a partial payment on a bill?

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Business & Corporate Online Services 8

• When should I use ACH Passthru instead of ACH Payments or ACH Collections?
• The system does not accept some SEC codes. What can I do?
• Why do I enter a Process Date instead of an Effective Date?
• When might I use an intermediary financial institution?
• Why is a new user unable to see any accounts?

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