First check within Online Banking or the App to make sure the account isn't hidden.

  1. Login
  2. From the left-hand menu, select "Settings"
  3. Under "Preference", choose "Manage Accounts"
  4. Scroll down. If you see a section labeled "Hidden Accounts", see if the missing account is in that area.
  5. If it is, then click on the account, then click the gray X next to "Home"
  6. The account will now appear


Other questions to consider:


  • Q: Are you an owner on the account?
    • A: If not, then you will not be able to view the account online.
  • Q: Was the account opened today?
    • A: If the account was opened today, please check in Digital Banking tomorrow.
  • Q: Has it been several months since you had a transaction in the missing account?
    • A: If the account has not been used based on the timeframes below, the account might be in a dormant status. Please contact the bank if you think this may be the case.
      • Checking accounts - no activity for 300 days
      • Savings accounts - no activity for 270 days
      • Certificate of Deposit - no activity for 1095 days
  • Q: If the missing account is a loan, has it been paid off?
    • A: Once a loan is paid off, it will no longer be shown within Digital Banking.


If this doesn't resolve the issue, please contact Customer Service by email at contactus@verabank.com, by live chat, or by calling 1-877-566-2621.