First check within Online Banking or the App to make sure the account isn't hidden.

  1. Login
  2. From the left-hand menu, select "Settings"
  3. Under "Preference", choose "Manage Accounts"
  4. Scroll down. If you see a section labeled "Hidden Accounts", see if the missing account is in that area.
  5. If it is, then click on the account, then click the gray X next to "Home"
  6. The account will now appear

If this doesn't resolve the issue, please contact Customer Service by email at, by live chat, or by calling 1-877-566-2621.