General Questions

Can I nickname my accounts in Online Banking?
Yes, here are the steps to take to update your account nickname(s). Login From the left-hand menu, select "Settings" Under "Preference...
Tue, Aug 23, 2022 at 7:33 AM
How do I know if my system is compatible with Online Banking?
Any browser not listed in the following table should be considered unsupported by VeraBank.   BrowserWindowsmacOS Google Chrome (Current and previous two...
Wed, Jul 12, 2023 at 4:50 PM
I'm receiving an error message, what should I do?
When experiencing an error message within Online Banking or the Apps, try the following steps before contacting our Customer Service: First Close the...
Tue, Aug 23, 2022 at 7:34 AM
One or more of my accounts are not showing in Online Banking, how do I fix this?
First check within Online Banking or the App to make sure the account isn't hidden. Login From the left-hand menu, select "Settings" Under...
Tue, Aug 23, 2022 at 7:34 AM
Can I place a stop pay through Online Banking/Mobile Apps?
Yes, you can enter a stop pay for a single check through Online Banking and the Mobile Apps. Login From the left-hand menu, select "Settings"...
Tue, Aug 23, 2022 at 7:34 AM
How far back are check and deposit images available?
Images of your check and deposits are available within your Online Banking and App account history for 180 days.  After 180 days, you can still get your...
Tue, Aug 23, 2022 at 7:34 AM
I can’t see one of my VeraBank accounts online, I can I fix this?
First check within Online Banking or the App to make sure the account isn't hidden. Login From the left-hand menu, select "Settings" Under...
Tue, Aug 23, 2022 at 7:34 AM
How can I get a copy of a check?
There are multiple ways to get a copy of a check or teller check on your account.  Online Banking/Mobile Apps You can view images of checks and teller...
Tue, Aug 23, 2022 at 7:34 AM
How much transaction history can I view online?
Within Online Banking you can view up-to 2 years/24 months of transaction history. eStatements will show up-to 24 eStatements per account.
Tue, Aug 23, 2022 at 7:34 AM
How do I enroll in Online Banking?
For Personal Online Banking: Click here to enroll Be prepared to enter the following information: First and Last Name Date of Birth Email Address Mob...
Tue, Aug 23, 2022 at 7:34 AM