How long does it take for my card to be swapped on a merchant site?
It may take up to 1 business day. However, in most cases, the card swap happens immediately.
Mon, May 1, 2023 at 4:40 PM
Why am I receiving an error message when adding a new payment method?
You will receive an error message if you are entering an incorrect card number, expiration date, zip code or CVV. Double check that you are entering correct...
Mon, May 1, 2023 at 4:41 PM
Why do I receive email confirmation that a new payment method is on file for some merchants, but not others?
Whether or not you receive a confirmation email from a merchant is dependent on the merchant and the merchant’s process for sending notifications.
Mon, May 1, 2023 at 4:41 PM
Why do some merchants require me to enter a security code?
Authentication requirements differ by merchant. Some merchants require a security question or code in order to authenticate. If the merchant requires you to...
Mon, May 1, 2023 at 4:41 PM
What does a yellow (!) next to a merchant mean?
The (!) next to a merchant could mean a couple of different things. It may indicate that a merchant is temporarily down for maintenance. If this is the case...
Mon, May 1, 2023 at 4:42 PM
Why did I receive a notification that my account was accessed from another location?
You may receive a security email informing you that your account is being accessed from another location. This occurs when your account is accessed by our s...
Mon, May 1, 2023 at 4:42 PM
Can a user add a family members card to update the card on file with the merchant?
Yes. If the card information is known, and the login credentials are known, the card on file with the merchant can be updated.
Mon, May 1, 2023 at 4:43 PM
How do I add or remove a service provider?
To add a service provider: Select '+Link Account'  button. A list of providers appears. Select the providers you wish to add. Select 'Nex...
Wed, May 3, 2023 at 11:46 AM
How do I add or swap a card?
To add another card to an existing provider: Select Swap Card. The Choose a Card page appears. Select Add a card. Enter the card information specified i...
Wed, May 3, 2023 at 1:03 PM
How do I setup and edit notifications?
To set up notifications: Select 'Notifications'. Select 'Setup Now'. Select '+Add'.  A What type of delivery method? panel appe...
Wed, May 3, 2023 at 1:13 PM