Business & Corporate Online Services

When should I use ACH Passthru instead of ACH Payments or ACH Collections?
You can import NACHA-formatted files in ACH Payments or ACH Collections, and Payroll payments, but those files may only contain one batch each. In addition,...
Mon, May 8, 2023 at 1:10 PM
The system does not accept some SEC codes. What can I do?
By default, we do not support all SEC codes. If you encounter unsupported SEC codes that you need to submit, please contact our financial institution during...
Mon, May 8, 2023 at 1:14 PM
Why do I enter a Process Date instead of an Effective Date?
Because there may be multiple effective dates in the file, you enter the date on which you want the file to be processed. On the date that you specify, we p...
Mon, May 8, 2023 at 1:14 PM
When might I use an intermediary financial institution?
You may need to use an intermediary financial institution if the financial institution for the beneficiary is not a direct Fedwire participant and cannot re...
Mon, May 8, 2023 at 1:15 PM
Why is a new user unable to see any accounts?
When you create a user, you must set the account rights, transaction rights, and limits for the user. Depending on your settings (for dual approval of non-f...
Mon, May 8, 2023 at 1:16 PM
If I delete a user, will it delete that user’s activity?
No, it only removes their access and rights to the online banking system. All payments and templates that the user created remain, as do references to their...
Mon, May 8, 2023 at 1:17 PM
Can I edit user information?
No, for security purposes you can only add or remove users and edit user rights. Users can change their own profile information, login ID, and password if t...
Mon, May 8, 2023 at 1:17 PM
Can I see transactions from other users in my company?
Yes, if your rights permit you to see the activity of the other users instead of just your own.
Mon, May 8, 2023 at 1:18 PM