When experiencing an error message within Online Banking or the Apps, try the following steps before contacting our Customer Service:


First

  1. Close the browser or app
  2. Open the browser or app and retry


Second

  1. Restart your device
  2. Open the browser or app and retry


Third (if accessing through a browser)

  1. Open your browser and in settings clear your cookies and cache
  2. Close the browser
  3. Open the browser and retry


Third (if accessing through the app)

  1. Check to see if your phone or tablet's operating system is up-to-date
  2. Check to see if your VeraBank app is up-to-date
  3. Open the app and retry


After trying this and you still continue to receive the error message, contact our Customer Service at 1-877-566-2621.

To show our Customer Service the exact error message that you are receiving, please take a screen capture of the error message and email it to our Customer Service along with a detailed description of the steps that lead you to the error.