There are several reasons that a deposit may not be accepted for processing. Here are some tips that help with making the Mobile Deposit process smoother.


  • Check for available updates for your devices' operating system
  • Check for available updates for the VeraBank app
  • Place the check on a solid, dark background
  • Make sure you are in a well-lit area
  • Turn off flash
  • Make sure your WiFi or cell service signal is strong
  • Make sure there are no folds or tears on the check
  • Hold your device as steady as possible while taking pictures of the check
  • Make sure you are entering the correct amount on the check
  • Make sure the back of the check is signed
  • Make sure you write "For Mobile Deposit at VeraBank" under your signature on the back of the check
  • Make sure you're not trying to deposit a check above your allowed daily limit
    • Your daily limited is displayed in the app, when entering the check amount within Mobile Deposit
  • Please contact us if you have followed these tips and you're still having issues or if you would like to inquire about increasing your Mobile Deposit.
    • Open a ticket
    • Live chat
      • On the website, click the "Let's talk!" button to begin a chat session.
      • Within the Mobile Apps, after logging in, tap on "Chat"
    • Email contactus@verabank.com
    • Call us at 877-566-2621