General Questions

Can I open a new VeraBank account online?
Yes, you can fully open and fund a new VeraBank checking, savings, or money market account online within minutes. To apply, choose the type of account you a...
Wed, Jul 12, 2023 at 2:16 PM
How do I reach Customer Service?
Customer Service can be reached by the following methods: Open a ticket Live chat On the website, click the "Let's talk!" button to begin ...
Wed, Jul 12, 2023 at 2:21 PM
What hours is live chat available?
Live chat is available Monday through Friday from 7:30 am to 7:00 pm and Saturday 8:00 am to 5:00 pm. Live chat is available on the VeraBank website, ww...
Wed, Jul 12, 2023 at 2:22 PM
What is an ITM?
An ITM combines the convenience of an ATM with the personal service of a banker. In other words, it has all the functions of an ATM, plus access to a VeraBa...
Mon, Mar 1, 2021 at 8:45 AM
Where can I find my account or loan number?
Within Online Banking or the Mobile App, navigate to the account or loan that you need the full account or loan number for, then click on "Details &...
Tue, Jan 17, 2023 at 11:19 AM
How do I report a charge on my account that I did not do?
If you need to report an unrecognized or incorrect transactions on your report, please identify the type of transaction(s) - debit card, ACH, or check - the...
Wed, Jul 12, 2023 at 2:23 PM
How do I view pending transactions?
You can view pending transactions through Online Banking or the VeraBank Apps.   Login, then select the account to see if you have any pending deposits, w...
Mon, Jun 12, 2023 at 11:14 AM
What is FDIC Insurance?
The Federal Deposit Insurance Corporation (FDIC), an independent agency of the United States government. FDIC insurance is backed by the full faith and cred...
Mon, Jun 12, 2023 at 11:15 AM
What does 'Member FDIC' mean?
Member FDIC means that funds deposited with VeraBank are protected by The Federal Deposit Insurance Corporation (FDIC), an independent agency of the United ...
Mon, Jun 12, 2023 at 11:15 AM
How do I stop the bank from sending me marketing materials?
Click here to view the VeraBank Privacy Policy. To opt out of all marketing, please give us a call at 877-566-2621.
Tue, Jan 17, 2023 at 11:21 AM