General Questions

What is a Tracking ID?
The Tracking ID is a unique identifier for each transaction that you create in online and mobile banking. It is a reliable way to reference a transaction. T...
Fri, May 5, 2023 at 8:43 AM
How is the Activity Center page different from the Account Details page?
The Activity Center page contains all transactions initiated in online and mobile banking including checks deposited through Mobile Deposit. It does not inc...
Fri, May 5, 2023 at 8:45 AM
Where can I find Digital Banking tutorial videos?
You can watch Digital Banking tutorial videos here: https://www.verabank.com/Resources/Education-Learning/Online-Banking-Tutorials 
Wed, May 8, 2024 at 2:37 PM
What is Digital Banking?
Online and mobile banking/apps provides an improved account management experience. The interface and features are consistent and intuitive, making managing ...
Wed, May 8, 2024 at 2:38 PM
What are micro-deposits?
Micro-deposits, also known as trail-deposits, are small sums of money that are transferred online from one financial institution to another. These micro-dep...
Thu, May 9, 2024 at 11:21 AM
Do new enrollments have full access to all features?
Not immediately. We will review your enrollment before making all features available to you.  While we complete your enrollment, enjoy instant access to...
Thu, May 23, 2024 at 9:43 AM
What is Plaid?
Plaid is a financial technology company that acts as an intermediary between financial institutions and third-party applications. It allows users to securel...
Wed, Oct 9, 2024 at 10:16 AM
How do I delete an account group?
In order to remove an account group that you've created on the landing page of Online Banking and the Apps, move all accounts in the group to another ac...
Tue, Dec 3, 2024 at 12:55 PM