First check within Online Banking or the App to make sure the account isn't hidden.
- From the left-hand menu, select "Settings"
- Under "Preference", choose "Manage Accounts"
- Scroll down. If you see a section labeled "Hidden Accounts", see if the missing account is in that area.
- If it is, then click on the account, then click the gray X next to "Home"
- The account will now appear
If this doesn't resolve the issue, please contact Customer Service by email at email@example.com, by live chat, or by calling 1-877-566-2621.