If you are unable pay your VeraBank loan through VeraBank Online Banking or Mobile Apps, there are various reasons why the payment isn't being allowed:

  • The loan is past due
  • The loan does not have a payment due date
  • The loan does not have a payment due
  • You are trying to make an overpayment using the "regular payment" option
    • Overpayments or any payment that is not your regular payment, should be made using the "principal only" option
    • Example: If your regular payment is $250 and you want to pay $300, first make the "regular payment" for $250, then make another "principal only" payment for $50
  • The account you are attempting to pay the loan from does not have sufficient funds to cover the loan payment