There are multiple reasons a debit card transaction may be declined, below are some of those reasons and how to resolve them.
- The payment amount exceeds the balance in your account.
- Incorrect address information.
- What can you do? Check your address on file within Online Banking.
- Incorrect card information. This includes the CVV2 number on the back of your card.
- What can you do? Double-check the card number, expiration date, name on card, and CVV2 number that was entered online.
- Card is expired.
- What can you do? Check the expiration date on your card. If you need a new card, click here to learn how to request one.
- Card is not activated.
- What can you do? Click here to learn how to activate a debit card.
- The payment amount exceeds your daily spending limit.
- What can you do? Click here to view the daily spending limits.
- Your debit card has been locked for failed PIN entries.
- What can you do? If you know your PIN, please give us a call at the number below. If you do not know your PIN, please schedule an appointment, or visit one of our commercial drive thru lanes. Click here to schedule an appointment.
Still need help? Please give us a call at 903.657.8521 or 877.566.2621
Having trouble with an international purchase? Please give us a call at 903.657.8521 or 877.566.2621