If you were charged a fee by VeraBank that you would like to ask for a waiver on or that you feel was charged in error, please reach out to Customer Service:

Customer Service can be reached by the following methods:

  • Open a ticket
  • Live chat
    • On the website, click the "Let's talk!" button to begin a chat session.
    • Within the Mobile Apps, after logging in, tap on "Chat"
  • Email contactus@verabank.com
  • Call us at 877-566-2621